Frequently Asked Questions

Phones and electronics devices today are both expensive and hold valuable data that my not have backed up and would like to retain. It is often more cost effective as well as convenient to repair a broken phone, tablet or computer, rather than replacing through insurance or having to purchase a brand new one and reconfigure it from scratch.

While the life expectancy of any lithium Ion battery can vary with usage and charging frequency, among other factors, a typical life span before you begin to notice degradation of a lithium ion battery performance would be about 18 months or 1000 charges. Temperature fluctuations, the types of chargers used to recharge the battery, and charging frequency can all significantly impact battery performance and life span over time.

While the price can vary from location to location, the price to fix an iPhone 11 screen would $79.99 at an independent location like Healix Smartphone Repair, or $199 at Fixed Price Apple Partners such as Best Buy or the Apple store.

iPhone devices rely on Lithium Ion batteries to function, and as lithium ion batteries are charged, depleted, and recharged, their cells degrade over time. Typically, Apple has used this natural degradation of a lithium ion batteries usefulness to nudge consumers to upgrade to a brand new device, a term called “forced obsolescence”. However, you can have the battery changed at stores like Healix rather than having to purchase a brand new device and having to transfer over all your data.

Yes, an iPad Screen can be fixed at Healix Smartphone Repair, where we repair many iPad models, as well as many other independent repair stores. A broken iPad screen is typically not repaired at Apple or Best Buy, where they rely on swapping the device, often for a refurbished unit, for a fee.

If you are in the Staten Island Area, you can find Healix Smartphone Repair conveniently located at 138 New Dorp Lane in Staten Island. If you are outside Staten Island, but would like to take advantage of some of our services, contact us to inquire about our mail-in repair and support options.

The cost to fix a Samsung Galaxy S22 Screen is $199.99 at Healix Smartphone Repair. Although, the price can vary depending on the location you repair your device at or if you pursue repair through your insurance company.

Many customers compare the repair prices of iPhone and Galaxy phones and wonder why their Samsung repair quote is so much more expensive than their anticipated cost. Samsung Galaxy devices rely on OLED Displays for their function. OLED Displays, as opposed to LCD displays, are much more expensive to manufacture and order than LCD panel displays. Also, many third party companies produce iPhone compatible LCD panels which allows for the electronics repair industry to offer lower price, competitive repair options. Unfortunately for Samsung and OLED displays, this third party manufacturing base is not as robust and thus prices remain stubbornly high.

Most screen repairs can be completed in 30 minutes or less. However, this time can vary depending on model, other repairs in the queue, and the part availability and stock status.

Often when performing a repair, the store will ask for a passcode with the device. This is in order to test out the full functionality of a device both before a repair (if possible) as well as after a repair. Often, when a phone screen is broken, it may have a secondary problem or even multiple component failures which are not uncovered until after the primary failure (screen) has been repaired and allows for secondary testing. While a device can be repaired without a device passcode, no warranty can be extended to the device without the stores ability to test functionality of components such as front and back cameras, Face ID, Wifi/Bluetooth, volume buttons, microphones and speakers without having the passcode and being able to verify the functionality of these components before a repair is started or after it is completed.

You can bring your Playstation 5 to Healix Smartphone Repair in Staten Island for a broken HDMI port, where we fix numerous soldered components for many devices. While you can also contact Sony for Playstation 5 repair options, it will typically take much longer to process the repair, the console would need to be shipped, and they may charge a much higher fee than in independent store like Healix.

Yes we sell cases and screen protectors for plenty of models, iPhone 14 and 13 on down. We also carry Samsung Galaxy S23 Ultra cases on down to lower, previous models, along with screen protectors, chargers and headphones as well. Whatever you’re looking for, we have it or we can order it for you!